Omni-Channel Customer Demands

The Week in Retail: Omni-Channel Holiday Planning and More on Meeting Consumer Demands

Canada’s luxury retailers, Holt Renfrew and Harry Rosen are expanding their retail footprint in preparation for the arrival of American luxury companies expecting to enter the market. Nordstrom officially opens its first Canadian store in Calgary today and other brands such as Saks, Jimmy Choo, and Tory Burch are on their way. The interest in luxury retail in Canada can be explained by the country’s growing segment of luxury shoppers.…

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Clienteling for Jewelry Jewelers

5 Ways Jewelry Retailers Can Use Clienteling to Boost Sales

Buying jewelry is such a personal experience. Because jewelry purchases are frequently so emotional, it’s critical that associates can make a personal connection with customers. It’s the associates in store who make the first connection and, with the right clienteling tools, it’s also those associates who have the power to bring customers back in the stores time and time again. Celebrations and Occasions Weddings are such joyous occasions, filled with…

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The Week in Retail-09-12-14-Millennials-Customer-Retention

The Week in Retail: Why Retailers Need to Focus on Customer Retention, Millennials and Apple Pay

As more retailers jump on the social selling bandwagon, Twitter is now testing mobile commerce with its new “buy” button on tweets. The new feature is currently available to a small group of users and the first sellers include artists, non-profit organizations and several retailers, including Burberry. The social networking service has partnered with several payment providers and is working towards making social shopping easier and more accessible. (Fashionista) According…

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Jewelry Retail Operations

Top 5 Features that all Jewelry Retailers Need for Operational Control

Every retail vertical is unique and the jewelry market is no exception. Not only do luxury jewelers boast an inventory of the most beautiful gems and diamonds crafted in gold, platinum or silver, but they also offer very specialized services to their customers. As a niche market, jewelers have very specific business processes and therefore require jewelry-specific features and functionalities when it comes to their retail systems. Here are the…

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Apple Pay and Raymark

Apple Pay and Raymark

Photo Source: Apple Apple’s announcement about a new contactless payment method, called Apple Pay, has many retailers, consumers and all of us at Raymark very excited! It’s yet another sign that the payment landscape is changing in response to consumer demand for added convenience and security. In fact, analysts predict that total transactions performed using mobile payments will grow to top one trillion USD in the next three years. How…

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The Week in Retail - How Mobile is Taking Over the World

The Week in Retail: How Mobile is Taking Over the World

Saks Fifth Avenue has kicked off a new social shopping experience for consumers: #SaksStyle. This new hub, part of Saks’ website consists of a gallery of images that display real people that bought and are engaging with Saks’ products in the real world. These user-generated images are collected from Instagram, Twitter, Facebook and Tumblr and shoppers can purchase the featured item by clicking directly on the image. The luxury retailer…

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The Week in Retail - Fashion Luxury Retail Technology

The Week in Retail: How Luxury Retailers are Taking Technology to the Next Level

Have you ever imagined what it would be like if you could design your own store? If it’s one with digital touch screens, automatic authentication of visitors, dressing rooms and no checkout lines, you may be in luck. According to Garter analyst Jeffrey Roster, “the retail industry will experience more innovation in the next three years than any other time in history”. Shoppers, get ready for a convenient, enjoyable and…

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woman shopping clothes

The Week in Retail: Winning over Consumers’ Hearts and Wallets and Gaining Freedom in the Cloud

Gone are the days where radio, television and print advertising were enough for a retailer or brand to generate awareness or even meet the needs of buyers. These traditional mediums have long been replaced by social media, video and content marketing, strategies that drive customer engagement. Personalization has become unanimously expected and retailers must provide relevant digital experiences if they want to win over consumers’ hearts and wallets. (Entrepreneur) Only…

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